Along with the rapid technology advancement and increasing demand in online businesses and services, we have seen exponential growth in the technical support sector over the past decade. It's essential to know precisely why you should or should not outsource your...

Do you know why entrepreneurs in this day and age struggle to grow their businesses? It’s because they are wearing too many hats and trying to be in two different places simultaneously. As a business owner, you must learn how to manage your time and make the most out...

When it comes to customer support outsourcing, best practices include exercises, techniques, or approaches known for producing top-of-the-line outcomes. When it comes to what constitutes best practices, you’re going to find a wide array of opinions. These are what we...

There are many other effective sales and marketing channels within arm's reach in this day and age. With that thought in mind, you must take an educated approach to improve brand exposure. By choosing only a couple of channels, this is often too limited, and a mix of...

How many times have you shopped online during this pandemic? The pandemic has caused more people to shop online. As the customers of e-commerce sites grow, so does the need to enforce good customer service.  A downfall of shopping online is the lack of...

Customer service can be confusing. You will be meeting and talking to people from various backgrounds with different personalities. At the same time, you have to please them and give the best service you can provide. Here are few rules your business can follow to give...

Have you ever experienced missing to meet your customer/ client's expectations? Meeting what your customers expect of you is a must. Although customers are not always right, we should always keep them happy. A happy and satisfied customer will keep on coming back to...

One of the main factors for the growth of your business is its customer service. Apart from having quality products/services, reasonable prices, and location, your customer service plays a huge role in having your customers come back.   A start-up or a small...