by Hit Rate Solutions | Apr 2, 2021 | Uncategorized
Many of us look at customer support as if it’s all about answering the telephone and making phone calls, but in all honesty, customer support involves so much more than that. It involves live online chat, responding to tickets through email and social media – it...
by Hit Rate Solutions | Apr 2, 2021 | Uncategorized
Outsourcing your operations is a big decision that requires significant research and investment. There are numerous reasons why companies or business owners outsource certain parts of their operations to a third-party organization. It could be increasing efficiency...
by Hit Rate Solutions | Apr 2, 2021 | Uncategorized
Along with the rapid technology advancement and increasing demand in online businesses and services, we have seen exponential growth in the technical support sector over the past decade. It’s essential to know precisely why you should or should not outsource...
by Hit Rate Solutions | Apr 2, 2021 | Uncategorized
Do you know why entrepreneurs in this day and age struggle to grow their businesses? It’s because they are wearing too many hats and trying to be in two different places simultaneously. As a business owner, you must learn how to manage your time and make the most out...
by Hit Rate Solutions | Apr 2, 2021 | Uncategorized
When it comes to customer support outsourcing, best practices include exercises, techniques, or approaches known for producing top-of-the-line outcomes. When it comes to what constitutes best practices, you’re going to find a wide array of opinions. These are what we...
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